Customer information and general terms and conditions

1. Customer Information, Terms and Conditions

This customer information and these terms and conditions are valid for all orders from the website or (referred to as “the website”), regardless of the customer’s permanent residency or place of living.

2. Contract Partner

This website is run by OBERHOFER GmbH & Co KG, represented by the managing director Dr. Hannes J. Oberhofer, Unterkramsach 106-107, A-6233 Kramsach, Austria. Any complaints or requests for guarantee can be made at this address. Our customer service staff is reachable by telephone Monday to Thursday from 08:00 a.m. to 05:00 p.m. and friday from 08:00 a.m. to 02:00 p.m. at +43/5337/62275-0 or by email at

3. Contractual Agreement

Your orders on the website are binding offers for the completion/agreement of corresponding sales contracts with OBERHOFER GmbH & Co KG. We are free to accept such offers within 14 days after receipt thereof or to reject them by sending an appropriate explanation. The binding sales contract for the ordered goods is only valid through our acceptance of your order. This acceptance can be explained on the website, by email, in written form or through the delivery of the ordered goods.

4. Service reservation for goods which can not be delivered

If the ordered item can not be delivered within 30 days after receipt of order, we can back out of the contract, even if we had confirmed the contractual agreement previously. In the case of a withdrawal of contract we will inform you immediately about the unavailable article and reimburse you for any services provided on your part.

5. Price and Extra Costs

The total price of your order including all the extra costs as well as shipment expenses was shown on the previous page and will be indicated at the end of the order procedure.

6. Terms of Payment

The sales price of the ordered goods is due upon processing of your order by OBERHOFER GmbH & Co KG. Payment can be made by credit card (by entering your credit card data on the website and coded transmission) or by invoice for registered company customers with their own UID number from the EU or for registered company customers from Switzerland. Any charges against our demand for payment are only possible with indisputably and legally determined claims.

7. Delivery and Reservation of Proprietary Rights

The delivery of the ordered goods is made normally within 30 days after receipt of order by the parcel service arranged by us and sent to the address stated by you. According to your wishes we will do our best to deliver the goods on the desired date, however, as a rule we can not always guarantee this. A delivery date is only binding if we OBERHOFER GmbH & Co KG give you written confirmation of this date. Until payment has been completed the goods remain our property.

8. Right to Withdrawal

As a consumer you can back out of your order without stating your reasons within 7 working days after receiving the goods. Saturdays, Sundays and public holidays are not considered working days. By applying this right within the given time you are no longer bound to your order. An important factor in the withdrawal of contract is the date on which withdrawal is declared or the date on which the goods are returned to us. In the case of an order withdrawal the consumer has to return the goods immediately to the stated address in point 2. The withdrawal can be done in written form, by email or by returning the goods to the given address in point 2. In order to uphold the stipulated period the goods should be returned immediately. The return shipment is done at your expense and risk, unless the delivered goods did not correspond to the ordered ones. The return shipment must be made immediately, however within 14 days at the latest after declaration of withdrawal. If the delivery involves additional services ordered by you or arranged by you (i.e. individual adaptation, application of badges of rank, etc.) which are started according to the arrangements within 7 working days from contract agreement, a withdrawal of contract is no longer possible.

9. Return and Exchange of Goods

A return shipment or rather an exchange of ordered and delivered goods is only possible with our approval. You can obtain this either by telephone oder e-mail. Returning of new or unworn goods, will be accepted during the first 14 days after delivery. Individually packed goods, as shirts or blouses cannot be returned once unpacked. The return shipment is at your own cost. On exchanges or new delivery parcel costs will be recalculated. Not valid for the warranty Claims (see point 10). On receiving a wrong delivery, the costs of the return shipment will be carried by us. In that case, we will forward you a credit note for the worth of the goods. If not a wrong delivery but simply an exchange or any other alteration, we will charge a handling fee of 15 % worth of the goods (minimum of EUR 25.00). In case of a return you will receive a credit note worth the value of goods including the deduction of the handling fee. No parcel fees will be reiumbursed.

10. Guarantee

The guarantee exclusively involves defects, which exist when the goods are handed over. Therefore, we ask you to check the ordered goods immediately after receipt for eventual defects. The guarantee does not cover any defects that are caused after acceptance of the goods due to wear and tear, unsuitable use, outside influences or incorrect care. In the case of guarantee defects of the ordered goods you have the choice between the improvement of the item, withdrawal of contract or the exchange for an article free of defects. An independent guarantee is not offered. The period of guarantee is two years from receipt of order.

11. Liability

This applies to any damage to persons or goods which is caused by the use of our products due to defects of the products. OBERHOFER GmbH & Co KG is only liable for deliberately and seriously negligently caused damage, if there is no culpable violation of contractual obligations or cardinal obligations in an endangering manner in attainment of the contract. In the case of a slightly negligent offence of contractual obligations or cardinal obligations the liability is limited to the contract-typical, foreseeable damage. The above liability limitations are valid for all damage claims, regardless of their legal justification, including impermissible actions. They are not valid for eventual liability according to product liability law, for initial impossibility due to a promised feature or for the injury to body or life. The exclusion or the limitation of the compensation liability according to the above paragraphs is also valid for any claims against employees or appointed persons by OBERHOFER GmbH & Co KG. The time limitation is 3 years from the notice of damage.

12. Right to Renunciation

You are only allowed to renounce your contractual rights to a third party with written consent from OBERHOFER GmbH & Co KG.

13. Applicable Law

All concluded contracts within these General Terms of Business are liable to Austrian Law under exclusion of any further removal of foreign law. The UN-sales law is not applicable.